Our complaints procedure

We are committed to creating excellent homes for the people of Staffordshire and Shropshire. These homes come with a 10-year insurance backed warranty, for added peace of mind. Whether we are building our homes or taking care of our customers, we apply the same high standards of care.

We hope that our customers will be completely satisfied with their new home but we understand that sometimes things can go wrong and not live up to expectations. If this happens, we want to resolve any issues quickly and put things right.

Our clear complaints procedure makes sure that concerns can be addressed professionally and efficiently. You can read our complaints procedure, below.

County Town Homes complaints procedure


Making a complaint

Although we hope our customers do not have any problems after they move into their new home, our commitment continues after the sale has been completed.

Customers can make a complaint about any issue, including snags, defective/faulty/incomplete works or how we propose to fix a problem.

Complaints can be made in the following ways:

Email: feedback@countytownhomes.co.uk

Call the customer care team: 01785 312 333

Write to: Customer complaints and feedback team, County Town Homes (Stafford) Limited, Acton Court, Acton Gate, Stafford, ST18 9AP