Report a defect

If you have found a defect in your home, you can report this by completing the form below. We will get back to you to arrange your repair within 5 working days.

Please DO NOT use this form to report emergencies. If you have found a defect that is an emergency, for example a failure with your heating or electrics, please call us to report this. You can call us 24/7 on 0808 175 3493.

Please review your Home User Guide before submitting this form to ensure you are only reporting defects.

Please enter one defect at a time.


Customer Care Team, contact details


Telephone: 0808 175 3493